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Customer service representative

About Us:

Presto Eat is a food and groceries delivery company that enables customers to order food and their daily grocery needs via our application from over 500 restaurants, cafes, and over 30 of our dark stores in Tripoli. Also enables suppliers to deliver orders to their customers.

OUR MISSION:

Delivering food and groceries into your door.

We are not alone but we come at the first choice when you order food and groceries.

Job Description:

At Presto Eat, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, and email requests. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise.

The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Objectives of the role:

• Build expert and dynamic knowledge of company products and services
• Research information using available resources to satisfy customer inquiries
• Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
• Respond quickly, professionally, and accurately to all customer inquiries regarding orders, status requests, complaints, product returns, and warranties
• Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible
• Become a product expert and understand each customer’s needs to provide real, effective solutions and deliver exceptional customer service.

Skills and Qualifications :

• High school, diploma, or degree
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems and alleviate conflicts or escalate tactfully
• Ability to multitask, manage time, and prioritize
• Able to work individually and as a team
• Familiar with CRM systems and practices
• Strong phone contact handling skills and active listening
• 1-2 yrs. experience in customer service or call center environment
• Strong computer and internet skills, including Microsoft Office suite

Job details :

working shift:  5:00 pm  to  1:00 am

Salary : 1000-2000 LYD

Job type: Full time

How To Apply

Interested candidates should send their CV to the following email : [email protected] ( please mention the job title in the subject field)