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Account Manager

Job Description

Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Job Responsibilities & Duties

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer’s usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams

Job Requirements

• Bachelor’s Degree in Business Administration, IT or any appropriate field of study
• 3+ years of marketing experience.
• Proven account management or other relevant experience
• Ability to prioritize among competing tasks
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Deep digital understanding
• Excellent time and project management skills. You’re always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines.

How To Apply

Send your CV to [email protected]