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CASE MANAGEMENT TEAM LEADER/SUPERVISOR(Misrata)

Job Description

Case Management Team Leader/Supervisor is responsible for ensuring
staff are trained and prepared for their case management role to provide
quality care, and should regularly monitors caseworkers’ practice. S/he is
responsible for the overall planning, organization and implementation of
the case management, PSS, awareness raising and capacity building
initiatives in Misrata.

Specific tasks and responsibilities:

• Supervise the mapping and the enhancement of services (public and private, national and international) focused on the provision of medical and social support to all target communities.
• Provide regular and consistent support, advice, direction and quality oversight to Case Management services, including the identification, assessment and referral of beneficiaries to appropriate services;
• Monitor the work and caseload of Case Workers and offer support towards emotional well-being and performance of staff;
• Ensure regular individual supervision, case file reviews and group supervision, and lead case coordination meetings as needed;
• Ensure staff are trained and prepared for their Case Worker role;
• Be on-hand for consultation in emergency situations;
• Coordinate and strengthen efforts to raise awareness and sensitization on General Protection and GBV principles and services in the community;
• Manage the Helpline and referral of persons in need of assistance;
• Promote and maintain good standards of work – making good practice a standard way of working, and supporting staff to do things in accordance and respect Standard Operating Procedures (SoPs);
• Monitor documentation, safe data collection and storage of sensitive information including General Protection Case Management tools and on GBVIMS+/Primero platform.
• Offer instruction and training for case filing.
• Provide the team with technical guidance, capacity building and direction for effective planning, implementation and monitoring of the activities;
• Liaise with the Psychologist, the Protection Team Leader and any other staff to implement a shared plan and address identified needs;
• Contribute in designing life skills activities and awareness sessions and coordinate activities in the community;
• Contribute in designing and delivering capacity building trainings to local actors and communities on Case Management, PSS and other relevant initiatives;
• Drafting and submitting weekly reports to the Area Program Manager Misrata and the CP/GBV specialist;
• Respect Cesvi’s Standard Operating Procedures and Code of Conduct for the Confidentiality and the Prevention of Sexual Harassment;
• Participate at Working Groups, team meetings and trainings;
• Represent Cesvi in a professional manner in meetings and ensure effective cooperation with local partners and other relevant actors;
• Coordinate with other relevant stakeholders in order to ensure coordination, implementation of common standards in the field and consideration of protection issues;
• Fulfil any additional tasks as requested by the Area Program Manager Misrata and the CP/GBV specialist;
• Hand over the tasks with a proper and accurate handover report at the end of contract.

Duty station: Misrata

Responsible to: CP/GBV Specialist (line management) and Area Program Manager Misrata (functional).

Benefits

• Social Security
• Health Insurance

Job Requirements

1. Minimum Education: Bachelor’s Degree, preferably in relevant field (social
   sciences, social work or psychology.)
2.  One year of experience in the field of Case Management, Psycho Social
   Support and protection.
3. Experience working in international setting and humanitarian program .
4. Fluency in Arabic and strong written and spoken English skills.
5. Excellent drafting, interpersonal, interviewing and communication skills.
6. Demonstrated ability to work with highly vulnerable groups.

How To Apply

[email protected]

• Those who have already applied to this very position are kindly requested not to send their candidacy again to this second announcement
• Women are strongly encouraged to apply to this position